HDC Travel Ltd “Ulookubook” is committed to protecting your personal data. This privacy policy is produced in accordance with applicable European General Data Protection Regulation (EU 2016/679) (“GDPR”). It will inform you how we look after your personal data collected from you when you visit our website or platforms (“Platforms”), such as (but not limited to), mobile applications, email, text messages, chat channels and social media accounts, or that you provide to us directly. It will also tell you about your privacy rights and how the law protects you. By visiting our website, or other platforms you are accepting and consenting to the practices described in this policy.
Ulookubook may at any time modify these Terms and Conditions. Ulookubook will notify you of any changes to these Terms and Conditions either by emailing you) and/or by posting a notice on the website. By continuing to use the website after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes.
Ulookubook is a trading name of HDC Travel LTD, 7th Floor Trinity Gate, Trinity Square, 32 West Street, Gateshead NE8 1AD a registered company in England & Wales.
Ulookubook is committed to providing a high standard of service to all its customers, if you would like to leave any feedback on our site or would like to report a problem please email [email protected]
You have several rights in relation to your personal data. These include accessing your data, correcting any mistakes, having your data erased, restricting the processing of your data, objecting to the processing of your data, data portability, and rights relating to automated decision making and profiling. In most cases there are conditions attached to these rights. Please see the relevant sections below if you want to find out more.
To exercise your rights please contact our Data Protection Officer at: [email protected] or, to make a request to access your data, follow the instructions below.
You can withdraw consent at any time for us to process your Personal Data to direct market to you by; clicking UNSUBSCRIBE or other opt-out urls on any marketing email you receive from us.
i) Accessing your data (Subject access requests)
You can ask us to confirm if we are processing your personal data and to give you a copy of that data along with further information about how we may use your personal data.
To make a request to access your data please send us your request in writing detailing any information which may help us identify you, such as telephone number used to ring an agent, which agent you have called and you IP address. Please signed and date the written request and send it to the address below along with a photocopy of your passport or driving licence so that we can verify your Identification.
Please send your request to: HDC Travel LTD, 7th Floor Trinity Gate, Trinity Sqaure, 32 West Street, Gateshead NE8 1AD
You do not have to pay a fee for a copy of your information unless your request is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances. We aim to respond to you within 1 month of receiving your request.
ii) Correcting your data
You can ask us to correct any data which is inaccurate or incomplete.
iii) Erasing your data
This right is sometimes referred to as "the right to be forgotten". This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances. There are some exceptions to this right which we will explain if applicable.
iv) Objecting to the processing of your data
Objecting to the processing of your data is free of charge. It is not an absolute right but you can object to our processing of your data where it is:
You can require us to stop using your data for direct marketing purposes. We will process your request as soon as it is received but it may take up to 14 days for this to be effective.
v) Restricting the processing of your data
You can ask us to restrict the processing of your personal data. If processing is restricted, we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data.
vi) Data Portability
Request the transfer of your Personal data to another party.
Further information on these rights are available at the Information Commissioner's Office; https://ico.org.uk.
If you have any questions about this policy or about how we use your personal data please contact the Data Protection Officer at: [email protected]
If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office https://ico.org.uk.
When you use our website or subscribe to one of our services or contact us for any other reason, HDC Travel Ltd is the controller of your personal data.
The products and services advertised are provided by third parties. These partners will be the controllers of any information about you that they process in connection with the products and services they provide, and you should read the privacy policy which is available on each of their websites to find out how they will use your data.
When you use or visit our Platforms, we collect information from you. Some of it may be Personal Data. This information includes:
Due to the way that our website works we do not collect any information beyond pseudonymous information or that described above.
From you - Most of the data that we process will be data that we collect from you directly when you use the website. Most of this is pseudonymous meaning it is very difficult to know who you are personally.
Passively We also collect data about you based on your actions, for example we collect data about how and when you use the Website. We, and our partners collect some of this data by using cookies, web beacons and pixel tags. A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible by allowing us to recognise you as a unique user and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your computer system. Web beacons and pixel tags are similar to cookies and allow us to collect information about how you use our website and help us to offer you the best service. This data is pseudonymous meaning it is very difficult to know who you are personally.
From third parties Analytics providers such as Google, advertising networks such as DoubleClick & Intent Media and search information providers such as Intent Media. In the case of Intent Media who provide personalized shopping experiences and advertising and use online identifiers to identify visitors, you can review their privacy policy & options to Opt out at http://intentmedia.com/privacy-policy. Occasionally when investigating issues raised by the consumer themselves, we may request to review the call or communication undertaken to assist the consumer. We will ask for your consent to review this data.
Why we collect this data;
We only collect the relevant data needed to enhance and personalise your experience while using our website, to investigate any complaints you may raise with is or to send you the services you have told us you want to receive.
Data protection laws require us to tell you what legal basis we use for processing your personal data. These bases are set out in the applicable data protection law. We generally use the following grounds:
Personal Data shall only use your Personal Data for the purposes outlined below and we shall not keep the Data longer than is necessary to fulfil these purposes.
Detailed information
| Purpose | Type of data/ processing activity | Legal Ground relied on |
|---|---|---|
| Marketing of holidays | Email Address | Consent |
| Sending specific Enquiries to our agents via email form | Name, Address, Email address, Telephone number, holiday enquiry details | Consent |
| Answering customer complaints and queries. | Name, Address, Email address, Telephone number | Consent |
| To conduct satisfaction surveys with customers. | Email Address, IP Address | Legitimate interest |
| To understand the users of our Platforms and services and improve our Platforms and services, including the provision of relevant or tailored advertisements and how users use our websites | Email Address, IP Address, search data, Management information, other statistical information | Legitimate interest |
Partners (third parties or Service Providers): We may need to share your Personal Data with our travel Partners (Agents), for example, any feedback on their services, in which case we will obtain your consent beforehand. The types of third party service providers who we share your data with include companies which help us understand our customer behaviour or help improve our website. We may also share anonymous aggregated usage information with others. We also share data about specific holiday enquiries as requested by yourself, with the agent intended.
Sale or Reorganisations: If we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets, and if we or part of our business is acquired by a third party, personal data about our customers will be transferred to that third party.
As required by law: In order to assess and defend any legal claims made against us, we may share your personal data with our legal advisors and claims handlers. We may also share your information with law enforcement and government agencies where this is reasonable for the prevention and detection of crime or if we believe a claim is being made fraudulently.
All of the data described above are stored directly on our Servers which are located within the UK or the EU and is protected by firewalls and only accessible by employees with delegated authority. Although we take all means within our control to ensure data provided over general use of the internet is secured, we cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
If we need to transfer your Personal Data outside the EU to a third party as described above, we will ensure that your personal data is kept securely, is only used for the purposes set out in this Privacy Policy and is afforded equivalent protection as it would be if it were processed in the UK by including relevant contractual clauses.
We'll only keep your personal data as long as we need it and ensure it is securely destroyed when it is no longer required. We will only keep your Personal Data for the purposes outlined in this Policy. If you have withdrawn your consent for us to use your Personal Data and we have no other lawful basis to use such data, we will remove the data as requested.
If you sign up to our newsletter to receive offers, you are entitled to unsubscribe from our newsletter and can do so at any time either via our unsubscribe links or by contacting us directly.
When signing up to our newsletter you may receive emails containing the following information:
Cookies and tracking tools;
We use cookies to improve your web browsing experience on this website. This is a commonly used feature on most websites you visit.
Cookies are small files of information which are stored on your device which enable us to improve our site and provide a personalised service to you. Some cookies may only last for the duration of your session on the site whilst others may remain on your device that is designed to remember you for your next visit. We may collect your IP address, browser type and search criteria for statistical information; however, this does not identify any individual.
You can read more information at http://www.allaboutcookies.org.
You may refuse to accept cookies via your browser settings by disabling the storing of cookies.. However, if you select this option, certain sections of the site may not function correctly or display the relevant information. You can only use this site and refuse cookies by this method; otherwise, by using this website, we will automatically issue cookies.
Why we use cookies?
Visiting this website with your browser settings adjusted to accept cookies, informs us that you consent to our usage of cookies.
Cookies may also be used by third parties who are included on the website in order to display targeted advertising or services. We do not provide any personal information to any of these third parties.
Our site may contain links to and from partner sites or networks. Please note, these websites have their own cookies policies and we do not accept any responsibility or liable for their policies.
We use several common tracking tools on the Platforms and those platforms of our advertisers and partners. We use these tools in order to:
Our website may direct you to one of our partner website or to another third party who offer a similar service or product to us. We suggest that you review their privacy policy upon use of these websites and although we undertake diligence to ensure that the third parties are operating similar procedures to ourselves but we cannot be held legally responsible for any third party failures.
